IP telephony systems support call waiting, which notifies users of an incoming call while they are already on a call. Users can choose to answer the new call or ignore it and continue with the current call and the system can forward incoming calls to another number or device, such as a mobile phone, allowing employees to receive calls even when they are not in the office.
IP telephony systems support voicemail, allowing callers to leave a message when the recipient is not available. Voicemail messages can be accessed from any device with an internet connection.
IP telephony systems support caller ID, which displays the caller's phone number or name on the recipient's device. This feature allows users to screen calls and determine whether or not to answer them.
IP telephony systems support conferencing, allowing multiple users to participate in a call. This feature is useful for virtual meetings and collaboration.
IP telephony systems can record calls, which can be useful for training, quality assurance, and compliance purposes; it also support call routing, which allows calls to be directed to the appropriate department or employee based on predefined rules and criteria.
IP telephony systems support IVR, which is an automated system that can interact with callers and provide them with information or direct them to the appropriate department.
IP telephony systems can be integrated with other business applications, such as customer relationship management (CRM) systems, allowing businesses to streamline their operations and improve efficiency.
